Senior Engagement Project Manager - ServiceNow Skillset

Principle HR

  • Surrey London
  • £100,000-140,000 per year
  • Contract
  • Full-time
  • 20 days ago
We're looking for a Senior Engagement Manager to lead complex ServiceNow delivery projects end-to-end - on time, on budget, and with maximum customer value.
You'll be the driving force behind governance, delivery excellence, and stakeholder alignment, ensuring that every engagement delivers the outcomes our customers expect.What You'll Do
  • Lead Project Delivery: Own and drive large-scale ServiceNow engagements, often in partnership with leading service providers.
  • Governance & Control: Manage scope, budgets, timelines, risks, resourcing, reporting, and financials from start to finish.
  • Stakeholder Partnership: Collaborate with Sales, partners, and customer teams to understand business goals, challenges, and desired outcomes.
  • Methodology Expertise: Apply ServiceNow's NowCreate methodology and best practices to ensure delivery success and long-term customer adoption.
  • Team Leadership: Assemble and lead multi-disciplinary delivery teams, ensuring clarity of tasks and accountability for results.
  • Problem-Solving: Identify deviations from plan, propose corrective actions, and drive resolution.
  • Mentorship: Guide partner or internal team members to ensure delivery quality and knowledge transfer.
What You'll Bring
  • Proven ServiceNow Delivery Experience:
o Track record leading multiple end-to-end ServiceNow implementations.
o Solid understanding of the platform's workflows and capabilities.
  • Professional Services Background:
8+ years in delivery leadership roles (Engagement Manager, Technical Project Manager, or equivalent).
  • Business Transformation Expertise:
Experience managing workflow and process transformation projects.
  • Client-Facing Leadership:
Strong communication, negotiation, and relationship management skills.
  • Delivery Discipline:
Skilled at managing budgets, risks, and dependencies in complex programmes.
  • AI & Automation Mindset:
Ability to leverage AI-powered tools and automation to improve processes and decision-making.Why Join Us
  • Work on high-impact ServiceNow projects for top-tier clients.
  • Collaborate with industry-leading experts and partners.
  • Shape the future of enterprise workflows and digital transformation.
  • Competitive salary, benefits, and development opportunities.
How to Apply:
If you're a ServiceNow delivery leader ready to take on complex challenges and deliver real business outcomes, apply now with your CV and we'll be in touch.

Principle HR