Junior Customer Service Agent (US Market)

Raisin SE

  • Manchester
  • Permanent
  • Full-time
  • 8 hours ago
About Raisin US, based in New York City, was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.We are a "startup within a startup" - we belong to the Raisin family with operations in Germany and the UK. You should apply if you are looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivalled development opportunities.TeamJoin us as a Customer Service Associate and work with our Customer Service leaders and our team to support the launch and growth of Raisin's platform in the United States out of our Manchester UK HQ.Our international team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the US business grows and more opportunities become available. Our team enjoys collaborating in office two to three times per week.Your Responsibilities
  • Learn about the Raisin platform, business model, and systems to be able to support customers in the US market.
  • Answer customer questions across voice and digital channels efficiently.
  • Listen and understand the needs of our customers to create customer-oriented solutions.
  • Create and implement optimised workflows and processes.
  • Support our platform’s banking functions.
  • Work across teams to creatively solve problems and complete projects.
Your Profile
  • Interest in Financial Services / FinTech / Open Banking.
  • A genuine interest in solving problems and a passion for helping others.
  • Compatibility with a hybrid work environment.
  • Customer Service experience and understanding of deposit products, payments, and banking (preferred).
  • Proactive, self-motivated and organised style of work in fast-paced environments.
  • Solution-driven and results-oriented approach.
  • Fluent and professional level of English language.
  • Based in/near our Manchester HQ.
Join our mission, join our team - and grow with us!At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.As part of the Raisin UK team, you benefit from:
  • Investment in your development with an annual personal training budget of £1,700 and 4 full training days per year.
  • Access to Babbel for continuous learning.
  • Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
  • We are hybrid working, we are in the office once a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
  • We offer 28 days + Bank Holidays per year.
  • One day birthday leave and gift voucher to celebrate your birthday.
  • We offer you a company stakeholder pension with a minimum employer contribution of 5%.
  • The opportunity to experience our annual retreats in exciting European cities and other team building events.
About usRaisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.Raisin operates its own B2C marketplaces in Europe and the U.S. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countriesWe are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.In total, we have 8 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich, New York and Salt Lake City.We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Raisin SE