Call Centre Collections Advisor
Kura
- Glasgow
- £24,960 per year
- Permanent
- Full-time
Curiosity: We ask questions.
Learning We seek feedback.
Courage: We call it out in the moment.
Accountability: We know it's always down to us.Role DetailsWe work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow.In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints.You will be responsible for
- Handling high volumes of inbound and outbound customer calls.
- Driving collections performance through negotiation whilst adhering to the credit management ‘Customer First’ standards and principles.
- Delivering department and personal targets including call productivity, call quality, Direct Debit conversions, card payments and commitments to pay.
- Debit conversions, card payments and commitments to pay.
- Pay Advance – Up to £600.
- Referral programme – You can earn up to £500 for each referral.
- Enhanced CSP & Maternity/Paternity Scheme .
- Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme – Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more.
- Min of 12 months experience of working in a high volume customer contact environment.
- Collections or energy experience preferable.
- Experience of working in a target driven environment.
- Ability to adapt and learn.
- Excellent negotiation and communication skills.
- Computer literacy.
- Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.
- Email us: Recruitment.Team@wearekura.com
- Text or Whatsapp 07507601627