Counter Manager
- Birmingham
- Permanent
- Full-time
- Weekly and Monthly productivity reporting to the Retail Manager
- Driving sales success through motivation of the team to hit daily and monthly KPI targets
- Leading a #1 team through daily briefs, performance 121 meetings and general line management
- Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
- Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
- Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Retail Manager on stock lines
- People planning; ongoing talent management and succession planning of the team.
- Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
- Identify the training needs of the team in collaboration with the Training Manager and provide feedback about advancement in opportunity areas
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
- Ensure the best customer experience is being delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
- Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Adhere to health and safety guidance in the workplace
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
- You are required to be flexible to work on a shift basis, including both early shifts and late shifts.
- You will be required to give a five-year working and personal reference, along with a Criminal Reference Check as the store is airside in the departures lounge. This will be discussed in more detail at interview stage.
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
- We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more