
ICT Apprentice
- Avonmouth, Bristol
- £19,000 per year
- Training
- Full-time
- Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
- Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
- Support the management and deployment of operating systems and application software
- Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
- Assist with cyber security tasks and participating in IT security awareness initiatives
- Handle data backup and recovery procedures
- Create and update technical documentation and user guides
- Deliver excellent customer service both in-person and remotely
- Collaborate with IT colleagues and other departments to solve problems and improve services
- Strong interest in technology and IT support
- Excellent problem-solving skills and attention to detail
- Willingness to learn and adapt to new technologies
- Ability to work independently and as part of a team
- Organisational skills and ability to prioritise workload
- Effective verbal and written communication skills
- Basic knowledge of Windows
- Understanding of basic networking principles
- Familiarity with Microsoft Office suite