Operations Quality Leader
- Leighton Buzzard, Bedfordshire
- £45,000 per year
- Permanent
- Full-time
- Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations.
- Demonstrate and lead problem solving efforts via proven root cause investigation methods.
- Supplier Quality: Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations.
- Quality Control (Internal Non-Conformities)
- Collaborate with other functions to support operations when product quality issues are detected, and support
- coordinating the appropriate steps to resolve any challenges.
- Maintain oversight of Site KPIs, particularly, but not limited to: Cost of Quality; Blocked Stock; Customer
- Satisfaction.
- Change Management: Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operations.
- Work with local teams including Group functions, to ensure successful completion of changes.
- Support the review of planned and unplanned changes for approval, including new equipment SAT approval.
- Support the Internal Audits, Validations, pFMEA, Metrology, Document Control.
- Ability to accomplishing work objectives and deliver business results, by setting high standards of performance for yourself and others.
- Collaborate with the wider Group Quality and other sites in an efficient and effective manner.
- Proactively seek out best practices and process innovations.
- Committed to supporting the Site across all functions to continuously improve defect reduction.
- Support continual improvement efforts within the site, to ensure Customer Requirements are met through the operation of efficient & effective processes.
- Lead problem solving activities, to ensure actions are taken in a timely manner. I coordinate actions, and assess corrective actions proposed for effectiveness.
- Actively coach and support colleagues in problem solving and corrective action methods.
- Support the Local processes and the review of Site KPIs.
- Demonstrated ability to work collaboratively and cross functionally.
- Apply a structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act.
- Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
- Support both the Local and the Global approach to ensuring health & safety is considered in everything I do.
- A proven equivalent knowledge by long term job experience or equivalent / higher than a HND preferably in a natural science.
- Any other qualifications towards relevant areas e.g. General or Specific Operational Practices, Six-Sigma,Auditing, Problem Solving, Change Management etc.
- Knowledge of QMS requirements, including related International Standards. BRC requirements where necessary.
- Knowledge of Quality disciplines in an Operational environment, preferably high-volume manufacturing.
- Knowledge of standard Quality KPI measures, including quality monitoring (track & trend), Quality tools & techniques, and Statistical analysis.
- Good experience in Microsoft Office applications, especially Excel.
- Good understanding & ability to communicate in English language.
- Pension Scheme
- Flexible holidays with 25 days Annual Leave plus bank holidays
- Christmas/New Year Shut Down Week
- Health Cash Plans
- EAP
- Wellbeing and Healthy Living programme
- Financial and Legal Wellbeing programme
- Discounts at numerous Supermarket Shopping
- Access exclusive deals and discounts on products or services