Head of Change, Event and Configuration
- United Kingdom
- Permanent
- Full-time
- After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
- Responsible for the strategic roadmaps for the Change, Event and Configuration practices, focusing on: improving incident reduction, early detection, and accelerating issue resolution and driving operational efficiency through change optimisation and alignment with business demands, while minimising disruption caused by failed changes.
- Ensure the quality, accuracy, and completeness of CMDB data, including validation of data discovered, enriched, or transformed through tooling and integrations.
- Identify and mitigate risks related to Change, Event and Configuration management processes, develop, and implement remediation plans in collaboration with delivery teams, ensuring that issues are addressed, and improvements are sustained.
- To provide end to end oversight of all Changes and Change coordination to ensure changes are effective, safe and timely, and M&S is balancing effectiveness, throughout, compliance and risk for all changes.
- Solid grasp of DevOps, high-velocity environments with an understanding of CI/CD processes and their impact on Change Enablement.
- Deep expertise in Change, Event and Configuration Practices
- Ability to develop and guide technology roadmaps to support Change, Event and Configuration management
- Solid technical knowledge of IT infrastructure, products/applications, and network operations, with a clear understanding of how these components interact, and typical technical issues that may cause incidents.
- Experience working with IT Service Management (ITSM) and DevOps tools and platforms, including ServiceNow / BMC Helix, Jira, Confluence and GitHub and with a solid grasp and experience of Change and Problem Management module capabilities, collaboration enablers and AIOps.