Property Manager (Build to Rent)

• Liaising with all customers from point of move in/tenancy commencement, being the sole point of contact for all customer enquires via email and telephone.
• Organising and managing check-in, check out and unit turn processes and deposit releases.
• Taking ownership of resolving and supporting with any incidents or issues which occur out of hours.
• Responsible for ensuring properties are compliant with legislation and risks are appropriately identified and managed.
• Responsible for logging any defects/repairs and maintenance issues onto database and assigning to relevant party/contractor for swift resolution.
• Carrying out home move in demonstrations, inspections of vacant properties and annual landlord inspections.
• Undertake regular customer and community engagement activities.
• Monthly credit control and arrears management.
• Keeping accurate property management administration records and issuing any relevant notices.
• Work closely with Lettings Team to be available to meet with incoming tenants moving into their new homes, launch events and peak periods.

• Proven experience in client-facing roles within property management, ideally with a background in Build-to-Rent (BTR), Purpose-Built Student Accommodation (PBSA), or prominent leasing agencies.
• Possession of an ARLA Qualification is essential.
• Outstanding customer service skills and excellent verbal and written communication skills.
• A dynamic and driven personality, with a strong zeal for the industry.
• Exceptional organizational competencies.
• Demonstrated ability to work autonomously, confidently taking charge, making informed decisions, and initiating actions.
• Proficient in presenting and interpreting information accurately and professionally.
• A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.

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