Performance Hub Manager NorthThe Performance Hub Manager is responsible for the delivery of 'on time' operational train performance within the North region, that's between York and Berwick-upon-Tweed. This is across multiple LNER disciplines including Operations, Customer Experience, Engineering and Service Delivery. The role is a vital link for Network Rail, depot and maintenance providers and TOC / FOC relations which directly impact performance the North Hub area.You'll guide us to deliver continuous improvements; achieving service agreement commitments; exceeding performance targets & build an 'On Time' Culture. You will proactively review incidents to understand lessons learned and build strong relationships with stakeholders to collectively deliver a high performing train service for our customers.You will have the opportunity to drive a new way of working within the East Coast Partnership Joint Performance Team to ensure that all local plans align to the Performance Strategy.The Performance Hub Manager will work alongside both frontline and senior management in respective functions at both Network Rail and LNER to identify opportunities and weakness in delivery of the performance strategy and synergies in the teams that would help exceed performance in their hub, and support delivery of the joint performance partnership strategy.Your expert approach will guide the rest of the business & increase our capability of what good practice looks like in On Time performance.You'll need to…
Demonstrate effective performance leadership with the ability to manage a suite of KPIs, projects, communications and improvement plans, both intently and externally within the hub area
Guide performance hub improvements and deliver an integrated vision ensuring alignment in KPI delivery across a multi-discipline performance hub
Ability to implement and deliver a Joint Performance Plans for your Performance Hub area ensuring that cross functional requirements are aligned, KPIs delivered and a consistent message communicated from the area
Excellent presentation skills and a track record of engaging with front line delivery teams. Ability to chair local performance meetings and present progress to leadership teams of the Hub Area.
Ability to analyse data and develop performance improvement plans to address shortfalls in performance delivery
Confident to challenge cross functionally to ensure that performance improvement is the key priority for the business, Network Rail and other TOCs / FOCs
Ability to demonstrate excellent business performance planning, management and commercial awareness
Effective interpersonal skills and an ability to use influence to gain buy in to enable change to happen through others across different organisations
Passionate about delivering performance improvement through efficient delivery
Excellent project management skills, able to demonstrate ability to deliver projects to time, budget and aims in partnership with internal and external stakeholders
Ability to adapt to change well and implement new ways of working at local level - delivering a high reliability organisation and embedding principles in multi discipline, complex organisations.
Sounds exciting doesn't it…? of course, with this being such an integral role to the team there are a few 'must haves'…We'd love you to have the enthusiasm & excitement we have around our new On Time performance future. You'll be a true expert in all things change & have a successful track record of delivering successful improvement projects with performance at the heart of everything you do.We'd love you to have…
Comprehensive standard of education, a degree or higher degree / business qualification being highly desirable
Membership of a relevant professional body or equivalent experience in that discipline
Experience of managing a portfolio of projects to create an aligned performance hub strategy driving 'On Time' performance Improvements
Proven track record of delivering performance improvement
Extensive experience of managing and/or supporting Performance Improvements in the rail Industry
Experience in Performance Improvement & continuous improvement Techniques
Experience of delivering complex multi discipline projects ideally supported by relevant Project Management Qualifications
Detailed understanding of the performance management system in the Rail Industry
Knowledge of railway IT systems, including, Trust, Bugle, P2, and Microsoft Applications
Performance Leadership qualities and team player approach in both local and cross functional teams
Could be the next exciting chapter in your career? What are you waiting for? It's time to update your CV and click 'apply'!We look forward to reading over your CV.
