Service Delivery Manager with ServiceNow (Product Manager I)
UST
- London
- Permanent
- Full-time
- Ensure that the CMDB is populated with accurate information and conforms to policy
- Ensure that staff correctly adhe re to configuration management processes Configuration Management process improvements
- Other core ITIL process initiatives that lead to enhancements to the data within the CMDB
- CMDB health and compliance reporting
- CMDB reconciliation activities
- CMDB automation improvements and orchestration capabilities
- Assist with system integrations to improve existing CMDB capabilities
- Strong experience in service management preferably
- Prior experience of ITIL disciplines
- Practical experience of working with the ITIL service lifecycle framework specifically Service Design, Service Transition, Service Opera tional and Continual Service Improvement
- Ability to develop positive working relationships and strong rapport with support staff as well as senior leadership
- Flexible and able to adjust priorities quickly
- High- level of personal initiative; able to work independently as well as collaborate in teams
- Excellent planning, organizational and analytic al skill with strong attention to details
- Proven ability to manage customer perception through addressing issues and implementing solutions
- Experience of working with suppliers within the bounds of a service contract
- Strong knowledge of ITIL and Service Management methodologies
- Strong communication skills (both written and verbal)
- Experience of ServiceNow
- Technical experience of one or more operational toolsets, preferably gained via implementation
- Track record of working within an IT support environment