Service Delivery Manager with ServiceNow (Product Manager I)

UST

  • London
  • Permanent
  • Full-time
  • 18 days ago
Job Description:We are seeking a highly skilled and experienced Service Delivery Manager with expertise in ServiceNow to join our team in London.As a Service Delivery Manager, you will play a critical role in ensuring the successful delivery of IT services and solutions to our clients. This is an exciting opportunity to lead service delivery initiatives, drive continuous improvement, and enhance customer satisfaction using ServiceNow platform.Type: Full time - PermanentLocation: LondonRole:
  • Ensure that the CMDB is populated with accurate information and conforms to policy
  • Ensure that staff correctly adhe re to configuration management processes Configuration Management process improvements
  • Other core ITIL process initiatives that lead to enhancements to the data within the CMDB
  • CMDB health and compliance reporting
  • CMDB reconciliation activities
  • CMDB automation improvements and orchestration capabilities
  • Assist with system integrations to improve existing CMDB capabilities
What you willl bring:
  • Strong experience in service management preferably
  • Prior experience of ITIL disciplines
  • Practical experience of working with the ITIL service lifecycle framework specifically Service Design, Service Transition, Service Opera tional and Continual Service Improvement
  • Ability to develop positive working relationships and strong rapport with support staff as well as senior leadership
  • Flexible and able to adjust priorities quickly
  • High- level of personal initiative; able to work independently as well as collaborate in teams
  • Excellent planning, organizational and analytic al skill with strong attention to details
  • Proven ability to manage customer perception through addressing issues and implementing solutions
  • Experience of working with suppliers within the bounds of a service contract
  • Strong knowledge of ITIL and Service Management methodologies
  • Strong communication skills (both written and verbal)
  • Experience of ServiceNow
  • Technical experience of one or more operational toolsets, preferably gained via implementation
  • Track record of working within an IT support environment
Hurry & apply for a more detailed conversation!Skills:Servicenow,Process Management,Service ManagementAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST