Customer Service Administrator

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  • Macclesfield, Cheshire
  • £28,000-34,000 per year
  • Permanent
  • Full-time
  • 18 days ago
CUSTOMER SERVICE ADMINISTRATORMACCLESFIELD - OFFICE BASEDUP TO £34,000 + GREAT CULTURE + GROWTHTHE OPPORTUNITY:Get Recruited are working with an empowering business with cutting-edge technology solutions that drive success and growth who are looking for a Customer Service Administrator to provide exceptional support across the order process, from managing customer enquiries and processing sales orders to coordinating deliveries and liaising with suppliers.In this varied role, you'll ensure every order is handled accurately and efficiently, build strong relationships with customers and service providers, and play a key part in keeping operations running smoothly.This is a fantastic opportunity for someone with experience in Customer Service Administration, Sales Administration, Sales Support, or Supply Chain Coordination who is looking to join a collaborative and supportive teamTHE ROLE:
  • Process customer orders daily, ensuring accuracy and attention to detail.
  • Handle all customer-related documentation including order confirmations, invoices, deliveries, and returns.
  • Coordinate shipments, transportation, and distribution to ensure on-time and cost-effective deliveries.
  • Track orders and proactively resolve any delivery or transport-related issues.
  • Build and maintain strong relationships with customers, suppliers, and service providers.
  • Maintain and update the company database to ensure records are accurate and current.
THE PERSON:
  • Previous experience in a Customer Service, Sales Administration, Supply Chain, or similar role.
  • Manufacturing industry experience is an advantage.
  • Strong Microsoft Office skills and ideally experience using SAP.
  • Able to work in a fast-paced environment and manage multiple priorities.
  • Excellent communication skills with a strong customer focus.
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