IT Support Engineer
Ascent People
- Runcorn, Cheshire Frodsham, Cheshire
- £32,000-37,000 per year
- Permanent
- Full-time
- To provide customer support day to day via the telephone and remote access, communicating with the customer’s IT/IS departments
- Very occasional travel to client site (this will primarily be in the UK but can be globally)
- Installing server software onto a customer’s environment
- Supporting the installation, set-up, configuration and commission the connected devices all to a customers specification – full training will be given.
- Establish the network communications to all line devices and associated systems and carry out system testing as part of the commissioning process (if you have an understanding of TCP/IP networks that would be an asset)
- You will need to identify and escalate issues to relevant departments when necessary and support our Engineering team remotely with your expertise in the latest software releases
- Customer training on my clients products, based in my clients training centre or on site as required.
- Out of hours on-call rota that you will be part of which you will be rewarded for.
- At least 1 year of experience working in a client-facing IT Support role
- An innovative approach to problem-solving with the ability to utilise and share knowledge with others in the team and across the company.
- Ideally (but not essential) a good understanding of installation and setup of Microsoft SQL Server including intermediate scripting skills.
- A full understanding of TCP/IP networks including features such as Firewalls, IIS, and FTP.
- Full cycle software implementation experience.
- End user and project team training skills.
- Excellent client facing skills.
- Flexibility and willingness to undertake support across the UK, Europe and potentially other areas of the world. Notice always provided.
- Full UK passport and UK driving license Beneficial
- Exposure to scripting languages such as XML, XSLT, ASP
- Knowledge of other Microsoft SQL tools including SSRS, SSAS, SSIS
- Experience of industrial devices and communication protocols
- Another spoken language – German, Spanish, French