
Online Benefits Consultant
- London
- Permanent
- Full-time
- Accountable and responsible for the client requirements, from acceptance of the handover of the Strategic objectives to the delivery team handover. Consistently work to identify change opportunities that will provide client value.
- Utilise Blueprint, the Events Matrix and Benefit Information process to ensure that requirements are produced with the highest levels of quality and consistency. Work optimally with the Engagement, Health, Risk and DC consultant to ensure all their respective requirements inputs are delivered.
- Accountable and responsible for ensuring that the client understands the requirements process and is familiar with the tools that will be used to acquire their sign off including, Blueprint, the Events Matrix and Benefit Information. Acquire informed client sign off on requirements and changes to requirements.
- Responsible for briefing the Data Analysts before they establish the interface requirements with the client.
- Utilise ‘Easy Projects’, a Project Management tool, as primary communication method with the Project Manager to provide updates and to manage progress optimally and on time.
- Responsible for walking through requirements with system delivery team as part of the handover to the delivery team.
- Provide input to testing in line with the current Test Strategy.
- Responsible for briefing the Employee Contact Centre on any changes in requirements using the most appropriate medium for the change.
- Handle requirements from change outside of implementation (using the Services & Fee Schedule) and renewal, including change releases and change requests. Send draft Services & Fee Schedule to Client Director to arrange sign off with client.
- Adhere to the Aon Non-Negotiables, such as Aon training and other mandatory compliance requirements.
- Effective client management skills
- Detailed expertise in technical benefits consulting
- Benefit technology expertise
- Ability to work successfully as a team in a matrix-based structure
- Ability to Identify commercial opportunities
- Ability to work in a complex, deadline driven environment
- Good communication skills