Resident Services Associate (BTR)

• Being the welcoming face of our reception area – greeting visitors, conducting viewings with applicants, handling walk‑in enquiries and ensuring every experience meets our high “mystery shopper” standards.
• Managing correspondence and diaries, including the repairs inboxes, tenant calls, and scheduling meetings or maintenance visits.
• Keeping our booking platform (Hubspot) updated with viewings, deals and leads – including pre‑call outreach to applicants.
• Preparing move‑in packs, carrying out apartment inductions and managing access passes, fobs and apps for new residents.
• Coordinating contractors, ordering supplies, supporting building events and keeping records up to date for both leasing and facilities management teams.
• Regular building walks and inspections to make sure everything runs smoothly.

• A confident communicator with an excellent telephone manner and strong email writing skills.
• Experience working within customer facing roles in Property or Hospitality
• Organised, detail focused and able to juggle multiple tasks calmly.
• Friendly, approachable and polished in presentation – someone who enjoys helping people.
• Comfortable with data entry, diary management and basic systems (Hubspot experience is a plus, but we’ll train you)
• A genuine passion for delivering first-class customer service.

• A welcoming team environment where your contribution is valued.
• Opportunities to learn, grow and develop your skills in sales and customer service.
• Be part of a thriving community, helping new residents feel right at home.

LogicMelon