General Manager - Fire and Security

• Act as the main point of contact for major clients, maintaining high satisfaction and resolving key issues
• Oversee installation project planning and delivery to meet deadlines, budgets, and quality targets
• Allocate resources across personnel, equipment, and materials for maximum efficiency
• Lead and support the fire and security service and maintenance teams in achieving daily and strategic goals
• Collaborate with department heads, stakeholders, and clients to align operations with company objectives
• Work with procurement to ensure timely and cost-effective material acquisition
• Implement best practice and continuous improvement initiatives across the department
• Evaluate and refine project management processes to boost efficiency
• Manage invoicing, budgets, and cost control for installation works
• Direct engineer allocation to meet client schedules and project demands
• Analyse KPIs, service delivery, and customer feedback to drive improvement
• Conduct performance reviews and mentor service and installation teams
• Optimise project scheduling and ensure timelines are accurate
• Provide progress reports to senior leadership, highlighting achievements and challenges
• Ensure compliance with industry regulations and internal quality standards
• Lead regular project planning meetings to forecast resources and capacity
• Promote and enforce Health & Safety policies, including RAMS, PPE, toolbox talks, and training requirements

• Proven leadership experience within the fire and security or related technical service sectors
• Track record in managing both installation projects and service teams
• Strong project management, people leadership, and resource planning skills
• Excellent communication and stakeholder engagement abilities
• Analytical and detail-oriented approach to performance, budgeting, and process improvement
• Full UK driving licence and willingness to travel across Devon and Cornwall

Technical Resources