Senior Insurance Operations Associate, Europe Operations
- Redhill, Surrey
- Permanent
- Full-time
- Thoroughly review and monitoring in-scope submissions processing and clearance in line with agreed service levels.
- Manage work assignment and completion of tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations.
- Manage and support account documentation and document storage, including quotations, evidence of cover (policies), statements of values, engineering reports, actuarial pricing models, reinsurance contracts, policy endorsements, and cancellations.
- Ensure in-scope underwriting submissions are stored and indexed, within service levels.
- Complete accurate and timely policy data entry, as required.
- Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required.
- Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required.
- Help to support Europe Operations Management team in closing Corporate Audit corrective actions and other related internal controls assurance work.
- Monitor and support all regulatory compliance (e.g., treating customers fairly) as instructed and adhere with Travelers Enterprise values and policies.
- Play a key role in creating, maintaining, reviewing, and providing sign-off for Europe Operations standard operating procedures – ensuring compliance with agreed standard formats / templates.
- Oversee training and on-boarding, once qualified, to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as required.
- Role-model and promote process standardisation and best practices across Europe Operations.
- Role model high standards of SLA compliance (both at individual and team levels), lead root cause analysis of SLA gaps and champion timely remediation.
- Represent EU Operations, as required, in internal stakeholder meetings support effective communication.
- Offer value-add support to design and deliver of process, people, systems, data, and regulatory change.
- Perform other assigned duties, as required.
- Support recruitment process for the Europe Operations Management team, as required.
- Strong written and verbal communication skills.
- Ability to develop effective working relationships across Travelers Europe.
- Customer-centric approach with a continuous improvement mindset and willingness to support change.
- Adept at working within fast-changing business environments and flexible to the changing business requirements.
- Highly motivated, capable of independent work and comfortable in a collaborative working environment.
- Detail-focused with a high degree of accuracy in work.
- IT literate with a solid proficiency with Microsoft Office suite.
- Experience of supporting staff recruitment, selection, onboarding, and development.
- Has started and is progressing well with their professional insurance qualifications.
- Previous experience in the commercial insurance (business insurance / B2B) products and services.
- Demonstratable experience of using data analysis and data insights to monitor operational performance.
- Demonstrable experience of process documentation (include procedures and process mapping).
- Familiarity with market leading core underwriting and support applications, subject to past work experience.
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.