Service Advisor
- Ystrad Mynach, Caerphilly
- £35,000 per year
- Permanent
- Full-time
- Basic salary between £35-38,000 per annum, dependent on experience.
- Monday to Friday 8:30am-6:00pm. No weekends required.
- Opportunity to join a well-regarded premium independent garage, which is part of a much larger garage network!
- Correctly capturing all customer details and vehicle faults at the first point of contact.
- Taking telephone bookings from customers and accurately loading them into the workshop.
- Raising job cards and ensuring all necessary and compliant documentation forms part of the job pack.
- Sale of red and amber work, and converting customer enquiries to confirmed bookings.
- Informing customers of their ongoing vehicle status.
- Entering additions/changes to our client's customer database.
- Handing over finished vehicles to customers.
- Giving customers detailed explanations on the extent of repairs.
- Monitoring whether repairs are being carried out to the required delivery time.
- Actively sell after-sales services to include Service Contracts.
- Discussing and arranging payment with customers.
- Booking vehicles to ensure the continuity of workshop loading.
- Provide advice on warranties and service requirements.
- In the case of legally required inspections, explain the necessary vehicle test requirements.
- Arrange schedules for MOT/vehicle inspections.
- Basic salary between £35-38,000 per annum, dependent on experience.
- 20 days annual holiday allowance plus the 8 bank holidays.
- Company pension scheme.
- Opportunity to join a well-regarded premium independent garage, which is part of a much larger garage network!
- Working hours are Monday to Friday, 8:30am-6:00pm. No weekends required.