Department Manager [FENDI UK]

Fendi

  • United Kingdom
  • Permanent
  • Full-time
  • 1 day ago
Job responsibilities Main responsibilities
  • Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Monitor and achieve category department performance with relevant KPIs
- Analyze the category business, propose and implement action plans to improve results
- Set category performance target for the team and individual with the Store Manager
- Be sensitive to competitors' trading activities and give feedback to Store Manager
  • Client Management
- Leverage all clienteling tools to achieve Department and Store business goals
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards; • Improve Mystery Shopper Results with action plans
- Implement appropriate CRM tools and develop loyal customer of particular product category
- Act as brand category ambassador to educate VIP and new Clients
- Participate into ad-hoc Clientele projects
  • Operations and Visual Merchandising
- Ensure that merchandize is properly managed, displayed, stored and maintained by team
- Maintain inventory accuracy and shrink rates within company standards
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers
- Maintain the Visual Merchandising consistent with Company standards
- Align periodically visual merchandising and sales performance
- Make the best out of the display and proximity storage
  • Team Management and Development
- Discuss individual performance every month and coach team members
- Motivate the team so that they perform at their highest level to meet their individual and store objectives
- Organize the team in an efficient manner according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Conduct category training to the team • Execute the in-store training routine set by the Store ManagerProfile • 7 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category
  • Master's Degree or equivalent is preferred
  • Manages his/ her image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant
  • Confidence, organizational skills, professionalism
  • Client focus with great business acumen
  • Administration and financial skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Fluency in English; a third language will be considered a plus

Fendi