Contact Centre Agent

Poole, Dorset
Permanent
Full-time

1 day ago

To provide an excellent customer service in accordance with the company's standards, regulations and requirementsTo represent the company in a professional manner to its customers over the telephone at all timesTo provide and promote all associated company products and servicesKey Responsibilities

To undertake the efficient and courteous answering of incoming telephone calls and make outgoing calls for Condor Ferries / Brittany Ferries Channel Island services & holiday packages
To engage with people through multimedia contact, webchat, emails and social media.
To provide the smooth and efficient processing of all basic reservations promoting all company products and services
To action and accurately relay information in all aspects of company operations, ensuring that all facts are correct.
To assist in achieving targets and standards as set down by the Contact Centre Manager
To deal with on a day to day basis any queries, complaints or problems resulting from a reservations aspect
Carry out any additional requirements delegated by the Contact Centre Manager that are deemed necessary for the effective function of the Customer Service / Contact Centre department

Condor Ferries was founded in 1964 and initially operated a passenger service between France and the Channel Islands. In 1985 the first service linking the Channel Islands with the UK was launched and since then Condor Ferries has operated a year-round service connecting the UK, Guernsey and Jersey and the port of St Malo in France. Each year we carry over 1 million passengers and 200,000 passenger vehicles on our services.

Condor Ferries

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