Mandarin Speaking Specialty Waiter for MSC Cruises

• As a Specialty Waiter, you will provide an elevated dining experience to our guests, delivering world-class service in one of our specialty restaurants.
• You will ensure that every meal is an unforgettable culinary journey, catering to the refined tastes and expectations of our guests.
• With your expertise in premium dining, you will contribute to the smooth operation of the restaurant while upholding the highest service and hospitality standards on board.

• Ensure food safety compliance
• To supervise of a specific Station at any food outlet and when assigned.
• The Speciality Restaurant manager can allocate the crew members also in different outlet.
• To attend training sessions and meeting when required by your Manager
• To report any problems and Guest complaints to the Supervisor immediately.
• To supervise your Assistant Waiter, ensuring he is performing his job correctly, and providing help and encouragement where required.
• To check your Assistant Waiter on arrival in the Restaurant, to ensure he has showered, shaved, hair neat, no excessive jewellery, is wearing a clean and pressed uniform with nametag
• To ensure the cleanliness and sanitation of your service station, all tables and chairs, carpet and fixtures.
• To assist (if required) the Speciality restaurant manager in the operation of Dining Table reservations during embarkation of Guests.
• To check your Station and Assistant for cleanliness and correct mis-en-place before and after every meal.
• To be standing at your station when Guests arrive, helping them by pulling out chairs.
• To always wear your name-badge on and off duty while on board.
• To ensure Guests are always served promptly, in a friendly manner and with the correct food.
• To place the napkin, to pull the chair rolls and offer the Menu after Guests are seated.
• To ensure Guests are never rushed, or made to feel that they are being rushed.
• To ensure menus are clean before handing to Guests. Advise Supervisors if they are not.
• To study and understand all menus in all languages.
• To write the orders on an order pad or Tablet- never on a menu.
• To explain to Guests the composition of all dishes if required.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To make sure that Guests receive the wine list
• To handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To make table reservations and thereby effectively control and maximize the flow of guests.
• To provide Guests with basic wine suggestions, promoting special offers and up-selling when possible. Serve the wine according to Dining Standard Procedures.
• When taking orders, to describe and recommend to Guests the suggested Daily Dishes.
• To co-ordinate the service with the assistant waiter to ensure Guests are served promptly.
• To ensure all food is served hot and placed correctly on the plate.
• To ensure Guests have the correct silverware before each course, and that the correct condiments and sauces are offered with the appropriate food.
• To serve courses in correct sequence - appetizer, soup, salad, pasta, main course and dessert.
• To politely ask Guests if they are satisfied with their food, and to immediately advise the
• Specialty Restaurant Supervisor if the Guest is not happy with any aspect of the food or service.
• To be at your station when Guests leave the restaurant, and to offer them a courteous farewell. To provide a professional wine service for Guests as explained and trained by the Speciality restaurant manager

• Proven experience as a Specialty Waiter or in a similar fine dining role aboard a cruise ship, a luxury hotel, or an international 5-star resort.
• Strong knowledge of gourmet cuisine, wine pairings, and premium service etiquette.
• Fluency in English (oral and written) and at least one other European language.
• Excellent interpersonal and communication skills, with the ability to provide tailored recommendations to guests.
• A passion for hospitality and a guest-focused approach, ensuring top-tier service at all times.
• Ability to work in a dynamic, high-pressure environment while maintaining a polished and professional demeanor.
• A team player who collaborates with colleagues to deliver seamless and memorable dining experiences.
• Join our team and take your passion for fine dining to the next level on board one of the world's most prestigious cruise lines.

V.Crew