Are you passionate about mental health support and helping people live more independently?Join our dedicated Mental Health Reablement Service in Nottingham as a Referral Hub Coordinator. This rewarding role puts you at the heart of our customer journey, helping individuals access the right support through a compassionate and well-organised referral process.About the RoleAs the first point of contact for customers, you’ll play a vital role in coordinating referrals and ensuring each person’s needs are met with dignity and respect. This is a fantastic opportunity for someone with experience in mental health services, referral coordination, or social care administration.This is a part time role, 20.5 hours per week, that can be worked flexibly to suit you across Monday to Friday.Key Responsibilities
Coordinate and process referrals, liaising with referrers and customers.
Maintain accurate records and manage the customer waiting list.
Provide telephone support to customers awaiting allocation.
Use spreadsheets and databases to track and update referral data.
Share information confidentially with colleagues and external agencies.
What We’re Looking ForWe’re seeking someone with a strong understanding of mental health issues and their impact on individuals. You should be familiar with safeguarding procedures and confident in assessing and escalating concerns appropriately. Experience handling confidential and sensitive information is essential.You’ll need excellent communication skills, both written and verbal, along with strong organisational and planning abilities. Proficiency in Microsoft Office, especially Excel, is important, and you should be comfortable working collaboratively in a team environment.Interviews will take place on Monday 22nd September.Why Join Us?Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we were officially ranked as such by , as well as being classed as one of the Best Workplaces for Wellbeing™, and the Best Workplaces for Women™ of 2024. Take a look at our , , and , to see why 77% of our colleagues say it is a great place to work.At NCHA, we’re committed to making a difference in people’s lives. You’ll be part of a supportive team that values your contribution and encourages your growth.If you’re ready to help others thrive, we’d love to hear from you.INDLOWWe’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read to find out more about us.
