Customer Service Advisor
- Barton-upon-Humber, Lincolnshire
- £25,747 per year
- Permanent
- Full-time
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
PermanentThis is full time office based with no remote/hybrid opportunities. Applicants must be able to commute to Barton-upon-Humber daily.Working as a Customer Service Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.This position is purely a customer service role with no sales element. School/university leavers with some customer service experience are welcome!You will receive a fantastic benefit package including:
- Access to health & discount platform after 1 year of service
- Full supportive training (4 weeks)
- EE discount
- Staff Discount (after 1 year of service)
- Eye care vouchers
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
- Handle customer enquiries and provide appropriate solutions and recommendations
- Maintain accurate records of customer interactions
- Follow up with customers to ensure their needs are met
- Liaising with showrooms
- Proactively resolving customer queries
- Building and maintaining relationships
- Identify and escalate issues to appropriate team members as required
- Handling any complaints or issues
- Continually striving to improve customer satisfaction and retention
- Must be able to commute to Barton-upon-Humber daily
- Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
- Must have experience working towards targets
- Excellent communication skills, both written and verbal
- IT Literate and proficient in Microsoft
- Strong organisational skillse!