Service Desk analyst

• Experience in a Service Desk or similar environment
• Experience dealing with direct customers either by face to face or over phone
• Some degree of IT experience in account or system admin
• Experience with windows suite & Microsoft office etc

• Handling calls from Health Service staff
• Transcribing calls to ticket form with a high degree of accuracy to a number of resolver groups
• Achieving a degree of first line fix for known issues, provide technical expertise, feedback and guidance to customers
• Operating in an iso20000 aligned environment
• Liaise with customers to acquire the necessary details regarding logged incidents

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