Scheme Manager - Strathclyde House

Stockport Homes Group

  • Stockport, Greater Manchester
  • £38,626 per year
  • Permanent
  • Full-time
  • 1 day ago
Full Time (37 hours per week)Fixed Term (12 months)Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but also helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.We are current recruiting a Scheme Manager for Strathclyde House, temporary accommodation scheme – fixed term 12-month contract. We are looking for a passionate and experienced housing professional, with the ambition to lead a team in providing an excellent standard of support and service to customers residing within temporary accommodation. The Scheme Manager will manage the day to day running of a temporary accommodation scheme and linked offsite properties across the borough, maintain an excellent standard of temporary accommodation, and manage a team of Homeless Support Officers and caretakers to ensure customers experiencing homelessness are provided with a supportive and safe environment to live in.This this a rewarding role, where you will have the opportunity to work alongside and support a diverse range of customers and build key relationships with partner agencies. You will have confidence in challenging behaviour/resistance in others and have previous experience and knowledge of making key decisions around tenancy management or in related fields.You will be a strong people manager with a proven record of being able to work autonomously and make key decisions within your service area. We are looking for a confident leader who can build key relationships and be a strong communicator and a team player, who naturally engages the people they are responsible for. You will be able to fit into a well-established service whilst also making the role what you want it to be and most importantly put the customer voice at the forefront of all delivery to ensure excellent services are provided to our customers.The postholder will:
  • Manage the day-to-day running of a temporary accommodation scheme and linked offsite properties – being responsible for safety and wellbeing of the staff team, customers and buildings.
  • Be a strong people manager able to motivate, empower and support a team to deliver an excellent and proactive service which responds to customer requirements.
  • Achieve income targets for scheme rent and service charge collection, and maximising customers income.
  • Deal with emergency situations in a calm and empathetic manner, resolving problems and ensuring safety for both staff and customers.
  • Respond to and resolve customer enquiries and complaints to reach positive outcomes – focusing on customer voice.
  • Lead on safeguarding for the team, ensuring customers are safe and well and have knowledge of referral pathways to access support.
  • Oversee void management process for the scheme and related offsite properties to ensure properties are re-let to the appropriate standard and meet health and safety requirements.
  • Build strong relationships with internal and external teams, to establish communication channels to support service delivery to customers.
  • Assist in the development of strategies to improve temporary accommodation provision, support and service delivery.
  • Participate in a scheme manager out-of-hours on call rota.
Our ideal candidate will have:
  • Ability to motivate and empower an operational team working in a fast-paced environment to deliver excellent customer service.
  • Experience of supervising or managing a team in a similar or related field.
  • Experience working in a support related or customer-focused environment and providing excellent customer service.
  • Strong interpersonal skills and ability to build positive working relationships with others.
  • Ability to work flexibly and with agility in terms of responding to situations.
  • Excellent communication skills, both verbal and written – confident responding to a variety of enquires from customers and internal/external services.
  • Strong leadership skills – ability to lead by example, challenge behaviour and draw the best out of people.
  • Ability to identify learning, champion change and hold others to account.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.This role will be on Skylight terms and conditions.The successful applicant's appointment will be subject to satisfactory Enhanced clearance by the Disclosure and Barring Service.If you require any reasonable adjustments to complete your application, please contact the People & OD Team on .Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.Closing Date: 17th September 2025Interview Date: 24th September 2025Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.All our profit is reinvested within the group to maximise opportunities for those who most need our help.Companies within SHG:Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.

Stockport Homes Group