
Senior Specialist - Pension Drawdown
- Newcastle
- Permanent
- Full-time
- Extensive technical experience within pension/platform administration gained preferably in a pension/platform/financial services environment.
- Extensive knowledge of pension regulations
- Strong understanding of pension/platform operations, processes and procedures
- Experience with relevant software and systems (e.g. Origo, SIPP Pro)
- Experience in managing and leading teams
- Excellent communication and problem-solving skills
- Ability to work effectively under pressure and meet deadlines.
- Strong analytical and project management skills.
- Servicing as a subject matter expert on pensions and platform related issues, particularly within DC, Money Purchase Personal Pension / SIPPs /SSASs
- Pension flexibilities, auto enrolment pension, taxation and Pension Drawdown experience
- Understanding pension legislation, regulations and scheme-specific rules
- Ability to identify and resolve technical issues, often involving complex and detailed calculations, regulatory/legal interpretations.
- Death Benefit Payments, Divorce & Disputes Management
- Ensuring all platform & pension processes comply with legal and regulatory requirements.
- Handling complaints and escalated issues related to pension schemes.
- Ensuring adherence to relevant pension legislation and regulations.
- Complaint/Internal Dispute resolution Procedures (IDRP) processes with the Compliance and Risk Support.
- Oversee the end-to-end pension technical process, ensuring accuracy, compliance, and timely delivery of complex tasks.
- Monitor key performance indicators (KPIs) related to pensions technical operations and implement process improvements.
- Managing breach reporting, Death Benefit Management, Pension Discretions, Overpayments.
- Lead and supervise the pensions technical team, ensuring colleagues performing their roles effectively and efficiently.
- Identify areas for improvement within platform/pension operations and implement solutions to enhance efficiency and accuracy.
- A highly competitive salary
- Wider Benefits package