Operations/ Admin Manager - GP Surgery

NHS

  • Maidenhead, Berkshire
  • Permanent
  • Full-time
  • 20 days ago
We are looking for an Operations/ Admin Manager to assist the Business Manager with the running of the GP surgery on a day-to-day basis. GP/ NHS Practice experience is desirable as deputising for the BM will be necessary.25- 35 hours suggested for the role however, other hours will be considered. Pay will be dependent on experience.The role will suit an individual looking to progress from Admin manager to becoming a Operations Manager or you may be ambitious and looking to progress.Experience of EMIS clinical system, Docman and Accurx is desirable along with good IT skills.The role will require flexibility, a can-do attitude, and ability to work in a busy environment.The role will suit an individual who can adapt to change, work autonomously, manage projects, development and implement new ways of working and processes within the practice.You will have the ability and desire to further improve the IT functionality within the practice such as online patient access, surgery website, patient electronic communications and to make efficient use of available systems.Informal enquiries and practice visits most welcome. Please ring the surgery to speak to Neha Gulati Business Manager.Main duties of the jobThis role requires a candidate who can work flexible within a team and autonomously with attention to detail and ability to meet deadlines.The role will involve all aspects of the practice including attending PCN, PM, PPG and internal and external meetings, premises maintenance, IT support, HR, patient communications such as website or dealing with grumbles or complaints, CQC preparation, practice administration and interaction with patients.Management of the teams and individuals will be required particularly in the Business Manager absence along with crisis management of issues such as disaster management, loss of services such as IT Equipment, telephones, etc.Patient healthcare needs are at the forefront of our practice day to day operations, you should be familiar with QOF achievement and the NHS healthcare setting. You will assist in the planning of clinics to ensure we have a successful patient recall system.You will need to be motivated to work within the team in a busy GP surgery and be able to adapt to a varying day to day requirements of the role. Flexibility and a can do attitude will be required along with resilience.This role will evolve as the style of working within the NHS and within a primary care network changes and practices work more collaboratively together over the next few years.About usRedwood House Surgery is a well organised, high achieving 2 Partner practice with 6,000 patients providing dedicated caring clinical services.We have a nursing team, clinical pharmacist, social prescriber, well-being coach and in house Physio who work alongside the reception and admin team.The practice achieved a GOOD CQC rating JUNE 2021. We have a friendly happy team working at the surgery.We are situated in a pleasant location within easy access of the M4/ M40 in Cox Green, Maidenhead.DetailsDate posted15 August 2025Pay schemeOtherSalaryDepending on experience Pay reflective of hours and experience.ContractPermanentWorking patternFull-time, Part-timeReference numberA3204-25-0002Job locationsCannon LaneMaidenheadBerkshireSL6 3PHJob descriptionJob responsibilitiesTasks:1. Work to identify and resolve any problem areas which arise and escalate any problems including any staffing issues to the Business Manager.2. Recommend improvements to how we could work more efficiently and review administration systems so there are established efficient ways of working.3. Ensure staff are trained to provide cover for all the administrative functions and patient queries so we have a multi-skilled flexible team.4. Communicate with all staff and keep them up to date.5. Responsible for communications with patients including complaints handling, website, online patient access, patient newsletters.6. Support practice management with new projects and developments and practice administration.7. Ensure the practice maximises patient healthcare so we achieve maximum QOF achievement.8. Assist Business Manager with recruitment and HR functions.9. Review and maintain up to date polices and practice administration such as minutes.10. Help to organise staff rotas and coordinate holiday requests to ensure there is adequate cover at all times.11. Ensure the work environment is kept clean, tidy and well organised, paying due attention to health and safety.12. Ensure the practice is compliant with any NHS, Information governance, CQC, or health related requirements.13. Work closely with the Business Manager to provide support as and when required.This list is not exhaustive. You will be required to complete other tasks reasonable to your role to ensure the practice operates efficiently.This role will require working flexibly at times. There will be a need to cover some of the workload directly, you will need to cover in the absence of the Business Manager at times or represent the surgery at meetings. Job descriptionJob responsibilitiesTasks:1. Work to identify and resolve any problem areas which arise and escalate any problems including any staffing issues to the Business Manager.2. Recommend improvements to how we could work more efficiently and review administration systems so there are established efficient ways of working.3. Ensure staff are trained to provide cover for all the administrative functions and patient queries so we have a multi-skilled flexible team.4. Communicate with all staff and keep them up to date.5. Responsible for communications with patients including complaints handling, website, online patient access, patient newsletters.6. Support practice management with new projects and developments and practice administration.7. Ensure the practice maximises patient healthcare so we achieve maximum QOF achievement.8. Assist Business Manager with recruitment and HR functions.9. Review and maintain up to date polices and practice administration such as minutes.10. Help to organise staff rotas and coordinate holiday requests to ensure there is adequate cover at all times.11. Ensure the work environment is kept clean, tidy and well organised, paying due attention to health and safety.12. Ensure the practice is compliant with any NHS, Information governance, CQC, or health related requirements.13. Work closely with the Business Manager to provide support as and when required.This list is not exhaustive. You will be required to complete other tasks reasonable to your role to ensure the practice operates efficiently.This role will require working flexibly at times. There will be a need to cover some of the workload directly, you will need to cover in the absence of the Business Manager at times or represent the surgery at meetings.Person SpecificationExperienceEssential
  • Use of EMIS clinical systems (or other clinical IT surgery system) desirable
Desirable
  • Working in GP surgery.
  • Use of EMIS clinical systems.
  • Experience of working in an NHS setting with patients.
  • Understanding of working with unwell or vulnerable patients.
Person SpecificationExperienceEssential
  • Use of EMIS clinical systems (or other clinical IT surgery system) desirable
Desirable
  • Working in GP surgery.
  • Use of EMIS clinical systems.
  • Experience of working in an NHS setting with patients.
  • Understanding of working with unwell or vulnerable patients.

NHS