Coffee Shop Supervisor - Soho Farmhouse

Soho House

  • Soho, Central London
  • Permanent
  • Full-time
  • 14 days ago
Coffee Shop SupervisorNo late nights or night shiftsWhat's in it for you?
  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • Soho Friends Membership
  • 50% Team discount on Food & Drink, 7 days a week
  • Team Room Rates; Any Bedroom, Any House, $100 a night
  • Health Cash Plan (option to add children)
  • Dental Plan (option to add children)
  • Birthday Day Off
  • Discount on Cowshed products and Soho Home (up to 50%)
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho Farmhouse...Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns.The Role…We are seeking an experienced Supervisor to join our team at Soho Farmhouse (OX7 4JS). As a Supervisor of our onsite Bakery and Brunch Café, you'll play a key leadership role in ensuring smooth daily operations, maintaining exceptional service standards, and supporting a passionate front of house team. You'll work closely with the HOD to drive a positive work culture, deliver outstanding customer experiences, and keep things running efficiently. This is a fast paced role where you'll be hands-on across all areas of our busy café, located in the heart of the main farmyard. If you thrive in a dynamic and rewarding environment, this could be the perfect opportunity for you.Main duties...
  • Lead and support a team of up to 10 front-of-house staff during busy service periods
  • Maintain a high standard of customer service, ensuring every guest feels welcomed and well cared for
  • Assist the HOD with training, onboarding, and motivating team members to perform at their best
  • Assist with scheduling, shift planning, and ensuring adequate staffing levels
  • Oversee retail displays and manage stock rotation, merchandising, and reordering
  • Monitor FOH ordering and stock levels for dry goods, packaging, and other essentials
  • Be a key point of contact on the floor, handling customer feedback or concerns with professionalism and care
  • Promote and maintain a clean, organized, and compliant FOH environment
What we are looking for...
  • 1-2 years' barista experience desired but not essential as all training can be delivered
  • Team player who communicates well with all colleagues
  • Punctual, reliable and trustworthy
  • Sense of urgency
  • Yes, yes, yes mentality
  • Ability to multitask and work in a fast-paced environment
  • Have a genuine passion for food and beverage
  • Flexible and available to working both opening and closing shifts when required
Expected working hours for a Supervisor:
  • Varying shift times across the seven days, to include working weekends, opens & closes
  • Average hours 40 hours per week
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)

Soho House