Client Services Project Manager III
Thermo Fisher Scientific
- Horsham, West Sussex
- Permanent
- Full-time
- Scheduling with planner and maintaining project plan
- Ordering of components
- Shipping of samples
- Create and maintain project plan
- Raising change control
- Ensuring BOM and artwork is in place for receipt of new PO
- Liaise with procurement over components required to be ordered
- Build and maintain project plan. Managing key milestones in the tech transfer process (URS, DQ, IQ/OQ, PQ, PV)
- Work with Engineering, Technical support and quality to ensure all steps are on track
- Liaise with the client to advise of progress and ensure we are receiving all required documents
- Guaranteeing the availability of Bill of Materials (BOM) and artwork upon receipt of new purchase orders (PO).
- Collaborate with the procurement team to coordinate the ordering of vital components.
- Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
- Requires understanding and proficient use of SOPs required by company Quality standards.
- Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
- Needs to be a compelling and proficient communicator, capable of presenting information effectively and addressing inquiries from both managerial groups and clients.
- Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
- Requires knowledge of all internal systems associated with projects (i.e. Salesforce, GPMS, Trackwise).
- Requires accredited college, university or recognized professional degree, preferably in a health-related field.
- Experience in clinical trial project management as a Project Manager or Associate Project Manager.
- Requires in depth understanding of clinical trials.
- Requires strong interpersonal and communication skills to include strong relationship building.
- Requires proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
- Requires proven experience with customers in a multifaceted environment.
- Requires excellent communication, organizational skills and project co-ordination skills.