Customer Service Advisor

Proman

  • Irlam, Greater Manchester
  • £21.00 per hour
  • Temporary
  • Full-time
  • 1 month ago
  • Apply easily
Customer Service AdvisorTemporary – on-going opportunityIrlam, Manchester£12.21 p/h37.5 hours p/weekMonday - FridayWinsearch UK is currently working with a multi-award-winning company specialising in specific medical devices.Due to exponential growth and increased workload, our client is looking for experienced Customer Service Advisor to assist customers with orders and general queries relating to their product.The Customer Service Specialist is responsible for delivering excellent customer service as per company
requirements, ensuring that queries are resolved efficiently, effectively and within the department’s service
level commitment. Processing sales orders, and efficient contributions to the customer service operations and
carrying out internal activities as part of the support team. To communicate positively about the company and
its products to ensure that a professional company and brand image is provided at all times to customers and
colleagues.Customer Service AdvisorThe Role:The role requires the successful Customer Service Advisor to deal effectively with customer support calls and emails, investigating, logging, and responding to queries, sales order processing, rental, retailers and consumers, ensuring accuracy and processing and invoicing of rental orders ensuring accuracy and attention to detail.Key Skills include:
  • Provide professional and effective services to internal and external customers, to meet customer expectations
in line with department procedures and standards * Keep accurate customer records
  • Deal effectively with customer support calls and emails, investigating, logging, and responding to queries
in a timely appropriate manner * Communicate courteously both written and verbal to customers, building positive relationships, respondingto queries and progressing issues * Sales order processing, key accounts, hospital orders, retailers and consumers, ensuring accuracyand attention to detail * Processing and invoicing rental orders ensuring accuracy and attention to detail
  • Collaborate with and support sales representatives as required arranging trials, evaluations, extensions,
timely collections, monitoring locations, updating worksheets and producing regular management reports as requested * Conducting a correct and complete product service administration, conforming to the requirements of

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