Director of Operations
Smarter Grid Solutions
- Glasgow
- Permanent
- Full-time
- Sets the vision, communicates it and executes it
- Motivates and mentors
- Lead teams to deliver divisional (company) and departmental plan objectives
- Resourcing
- Sets out model for delivering projects
- Ensures overall staffing levels and skills appropriate to deliver complex, multi-faceted projects
- Identifies strategic training initiatives to improve efficiency of delivery
- Designs and co-ordinate efficient processes for delivery across teams
- Drives quality documentation for and simplification of deliver
- Identifies and communicates strategy for sell-on opportunities
- Identifies and monitors performance against targets sell-on opportunities
- Sets processes and procedures for recording and processing sell-on opportunities
- Sets process so that contracts are managed in line with agreed terms
- Manages and coordinates inputs to bids from Operations requested from Bid Office
- Provides input to bids to Bid Office where required
- Directs the development of key processes and systems and frameworks that support effective management of projects
- Analyse business performance against key KPIs (including revenue, margin and on time delivery
- Delivers Operational P&L in line with Company targets
- Ensures monthly reporting to the Executive team is completed and high quality
- Provides input, where required, to relevant papers for the Board and Directors as required
- Identifies, communicates and manages delivery in line with key KPIs (including revenue, margin, utilisation, project hours and on time delivery)
- Oversees the management of projects to minimise risks to SGS
- Operates as the point of escalation for any operational, engineering, project, customer issues
- Determines the framework that the teams use for project risk management
- Responsible for all aspects of maintenance of and delivery against the Quality Management System
- Drives the highest standards of delivery within the teams to achieve customer success
- Track record of inspiring a culture of quality, people development and continuous improvement
- Leadership, managerial, technical and operational experience in a relevant environment
- Experience of delivery of IT/control systems and software development projects
- Proven experience of managing, motivating, coaching and developing teams to ensure each individual’s potential is fully realised is essential
- Project / programme management experience, with a strong performance ethos and a track record of guiding multidisciplinary teams
- Significant experience of driving and delivering projects and initiatives
- Track record of effective stakeholder and customer service engagement and management
- Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery and efficient financial performance
- Experience of successful financial operations management and driving business growth
- Competitive salary, dependent upon experience
- 33 days holiday
- 5% matched Employer pension scheme
- Up to 5% Gainshare bonus per annum
- Private Medical Insurance through Vitality
- Life Cover (3x)
- Cyclescheme