Senior Vice President, Global Client Development Leader

AECOM

  • London
  • Permanent
  • Full-time
  • 16 days ago
Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.We're one global team driven by our common purpose to deliver a better world. Join us.Job DescriptionAECOM is seeking a Senior Vice President, Global Client Development Leader to drive growth, client centricity, strong client relationship and account management, as well as growth-related strategic initiatives. We are looking for a strategic thinker with a deep understanding of global business dynamics and a proven track record of successfully managing complex client relationships and accounts.In this role, the individual will lead the global Client Development Team, report to the enterprise Major Pursuits Leader, and work with global, regional and business line Strategy and Growth leadership. A key responsibility includes leading and maturing our Client Account Management (CAM) program and leveraging it to enable excellence in client service and growth.This is a hybrid-workplace role that can be located anywhere in North America or Europe near a major AECOM office. This is a critical, global leadership role with regular access to AECOM's executive leadership team, and engagement with AECOM's largest clients.Due to the nature of this role, the location is flexible and can be remote / virtual with travel as and when required.Responsibilities:The primary responsibilities of this role include advancing growth, client centricity, client relationships, as well as growth-related strategic initiatives. The successful candidate will align these responsibilities to enable AECOM's strategic objectives and growth targets. This requires a client mind set, experience working on the front line with clients, and keen observational skills to identify cultural gaps and implement targeted interventions that foster a client-first mindset across all organizational levels. Further, a deep understanding of the business and global market, coupled with expert knowledge in the areas of client centricity and successive building blocks needed for ongoing CAM Program maturation are critical.Given the variability in CAM Program needs across AECOM, the ability to empathetically understand and respond to varied viewpoints is crucial for fostering collaboration, generating the best outcomes and achieving CAM Program success. A strong candidate will demonstrate excellent understanding of how to drive growth across a global organization, listening skills and a commitment to ensuring voices are heard when making decisions. This includes actively soliciting input from diverse perspectives, facilitating constructive dialogue, and synthesizing information to reach inclusive and well-considered outcomes.The global Client Development Team reports directly to the Global Client Development Leader, providing centralized client-focussed services for the business, promoting a strong global CAM community, along with tools and insights that enable our CAMs to drive growth. The successful candidate will lead this team to continue to evolve these services to mature our CAM program, drive excellence across the firm in client service, and to achieve growth.
  • Promoting a culture where employees at all levels prioritize customer needs and actively seek opportunities to improve the customer experience.
  • Drive standardization of best practices and methodologies for client account management across all regions and business lines, adapting to local nuances and cultural considerations.
  • Lead a diverse team of Strategy and Growth leadership and CAMs, fostering a culture of client centricity, collaboration, and performance excellence.
  • Lead and mentor the Client Development Team to deliver essential client-related business services and adapt them as needs change to support growth.
  • Identify, develop, and pursue opportunities for new business and growth within existing global client portfolios, leading high-value pursuits and strategic negotiations.
  • Collaborate with other functional areas (e.g., marketing, capture management, commercial, operations, risk, legal, enterprise capabilities, human resources) to ensure delivery of services tailored to client needs.
  • Establish, monitor and analyze performance of the CAM Program, driving continuous improvement and accountability.
  • Analyze global market trends, competitor activities, and client feedback to inform strategic adjustments and innovation within the CAM Program.
  • Champion a culture of strong client relationship management throughout the organization, promoting empathy, active listening, and a proactive approach to client satisfaction.
  • Cultivate and expand key relationships with senior executives at global client organizations, establishing yourself as a trusted advisor.
This position offers a unique opportunity to shape the future of our client relationships on a global scale and significantly contribute to the firm's growth and success.Candidates will exhibit a high level of intelligence, business acumen, and a penchant for innovation, keen natural leadership skills, a growth mindset, and a clear sense of directionQualificationsMinimum Requirements:In addition, candidates must possess the following skills, experience or attributes:
  • BA/BS + Extensive experience (e.g., 15+ years) in management consulting or professional services, with a significant portion in a senior client facing account management role focused on global accounts preferred.
  • Experience fostering a client-centric mindset and leading initiatives to enhance customer satisfaction.
  • Proven ability to develop and execute successful global account strategies and drive revenue growth in an international context.
  • Strong leadership capabilities, with experience managing and motivating diverse teams in a complex, matrixed organization.
  • Deep understanding of global business dynamics, cultural differences, and international business practices.
  • Exceptional communication, presentation, and negotiation skills, with the ability to influence and build consensus with senior stakeholders.
  • Strong business acumen, including analytical and strategic thinking skills, and a data-driven approach to decision-making.
  • Proficiency in CRM software (e.g., Salesforce) and analytics tools.
  • Willingness and ability to travel internationally as needed.
Preferred Qualifications:
  • Master's degree (e.g., MBA) is preferred.
Additional InformationAbout AECOMAECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.What makes AECOM a great place to workYou will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

AECOM