Engagement Manager
- Newbury, Berkshire
- Permanent
- Full-time
Are you passionate about ERP systems and driven to help businesses thrive? At Node4, we support over 750 NAV/Business Central customers, and we're looking for dedicated Engagement Managers who can elevate our customer experience and maximise the potential of their systems.Key Responsibilities:
- Customer Happiness: Your primary goal is to ensure our customers are happy, well-served, and fully informed.
- Stay Updated: Regularly engage with customers to keep them abreast of the latest updates, technologies, and Node4 software, as well as third-party solutions. We love a good site visit!
- Deep Understanding: Dive deep into your customer's business to build comprehensive Account Plans that enhance their processes and drive success.
- Innovation Advocate: Introduce new tools and products, and drive necessary changes by leveraging the extensive services within the Node4 group.
- Customer-Centric: Prioritise understanding customer needs and making their systems work seamlessly for them.
- Internal Coordination: Collaborate with our Projects Team to manage change requests efficiently.
- Team Synergy: Foster dynamic working relationships with other teams within Node4.
- CRM Maintenance: Keep our CRM system updated with relevant information.
- Identify Opportunities: Spot commercial opportunities and raise change requests as needed.
- Time Management: Efficiently manage your time and schedule to maximise productivity.
- Trusted Advisor: Become the trusted advisor and primary conduit between Node4 and the customer.
- ERP Knowledge: In-depth understanding of NAV/Business Central and its application in different business contexts.
- Customer Focus: Proven ability to maintain and enhance customer satisfaction through exceptional service and support.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Project Management: Strong project management skills, including the ability to handle multiple priorities and coordinate change requests effective
- Analytical Abilities: Keen analytical skills to understand business needs, identify opportunities, and develop actionable solutions.
- Technical Acumen: Familiarity with TNP software and third-party solutions, with the ability to learn and adapt to new tools and technologies.
- Relationship Building: Strong interpersonal skills with a track record of building and maintaining dynamic working relationships.
- Organisational Skills: Effective time and diary management, with an ability to balance various responsibilities and meet deadlines.
- CRM Proficiency: Experience with CRM systems to keep customer data accurate and up-to-date.
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit