Receptionist (BLR)
- London
- £31,199 per year
- Permanent
- Full-time
Hours: 40 per week (Monday-Friday, on a shift rota basis between 8 AM and 5 PM)What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
- Give immediate attention to every guest upon approach and ensure you acknowledge all guests upon arrival.
- Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner.
- If required, escort guests to required destination, ensuring smooth transitions between team members at each stage of their journey.
- Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host's arrival if applicable to the building.
- Proactively manage enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Continually develop client knowledge and awareness of all employees and guests.
- Proactively gather information and feedback from customers.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Deliver, send and receive messages and complete photocopying as required.
- Ensure that all attendees are pre-registered and that bookings without names are reconfirmed on the day.
- Maintain a strong awareness of business activity and communicate all updates to your team members.
- Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit,
- Impeccable communication and interpersonal skills.
- A strong background in customer service, ideally in luxury hospitality or corporate environments.
- A calm approach to pressured situations and can anticipate client and guest needs.
- Demonstrates strong problem-solving skills.
- Possesses excellent IT skills.
- Can maintain a flexible, discreet and highly organised approach to managing multiple requests to ensure an exceptional guest experience.
- Proactivity is key to this role - someone who wants to make a lasting impression and deliver an outstanding and memorable experience.