Customer Success Executive

Lucy Walker Recruitment

  • Leeds
  • £30,000 per year
  • Permanent
  • Full-time
  • 8 hours ago
  • Apply easily
We are working with a fantastic Tech company with offices in Leeds city centre who are looking to expand their Customer Success Team with the addition of a Customer Support Executive to work alongside two long-standing key members of the team. A varied and exciting role where the successful candidate will make a difference to the day to day running and efficiency within the business. Driving excellence around the level of service they offer clients; you will be an integral part of a dynamic and ambitious company.Key duties will involve;
  • Support with new customer implementations
  • Working across departments to ensure client implementation runs smoothly
  • Analyse data and performance prior to customer account reviews
  • Provide training customers
  • Schedule and lead Quarterly Business Reviews with customers
  • Solidify existing relationships and identify new stakeholders
  • Manage the renewal of customer accounts
  • Create and issue customer reports
  • Provide day to day support to customers
This is a fantastic opportunity for an account executive to move into a dynamic setting, this role will be hybrid with a minimum of 2 days in the office, working 9-5.30, the ideal candidate will have;
  • At least 1 year in a customer success/customer support role with the ability to communicate with customers at all levels
  • Ability to be able to adapt to change
  • Attention to detail, able to produce high quality documents
  • Extremely organised and able to prioritise to meet deadlines
  • Excellent Word, PowerPoint, and Excel skills needed, and experience of data collation, analysis, and presentation
  • Advanced Excel skills and data analytic abilities
  • Hardworking and strong team player who isn't afraid to 'roll up their sleeves' in a small, growing, and dynamic company
If you hold the above skills and experiences, please share your CV for a confidential review. Due to the number of applications, if you do not hear from us within 7 days your application was not successful.

Lucy Walker Recruitment