Contract - Customer Success Manager (German speaking)

Deloitte

  • London
  • Permanent
  • Full-time
  • 23 days ago
Job Title: Licensing Specialist Corporate (German Speaking)Location London Hybrid: You will be required to be in the London or Reading office once a weekTarget Start Date: August 2025Contract duration: 12 monthsDay Rate: Competitive (Inside IR35)DeloitteWorking with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.About the ProjectWe are seeking a German speaking Licensing Specialist to work with a global software vendor client and support the client's Corporate customer segment. These are larger strategic account requiring a consultative and data-drive approach to licensing. This role requires an individual with excellent communication and analytical skills to manage a portfolio of licensing reviews and cyber services for mid-to-large organisations. You will work closely with the client's broader account ecosystem to identify opportunities and support them progress through to completion. You will support customers within defined market areas by managing relationships, analysing data, presenting findings and delivering valuable insights. While support and training will be provided, a proactive and self-sufficient work ethic are vital. This role is suitable for someone open to relocating to London or Reading as the client has offices in both locations.Essential Skills & Experience
  • Fluent English (written and spoken) and German
  • Excellent communication, interpersonal, and presentation skills
  • Strong analytical, problem-solving, and data analysis skills (proficient at Excel)
  • Proactive, self-directed, and adaptable with a commitment to continuous learning
  • Ability to work independently and as part of a team
Desired Skills & Experience
  • Bachelor's degree in a related field
Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. * Demonstrated experience and knowledge of the client's product portfolio and services, with a proven track record of working with mid-to-large organisations and high-value licensing agreements.
  • Ability to review and interpret complex licensing contracts and terms, identifying key clauses and potential risks related to compliance.
Experience in software asset management (SAM), IT compliance, cybersecurity, or customer success management. * Relevant certifications (e.g. CSAM) are a plusDeliverables - responsibilities but not limited to;
  • Own and manage a defined territory and portfolio of Corporate customers and oversee all aspects of their licensing engagement.
  • Conduct comprehensive licensing reviews with customers, including multiple software products and usage scenarios.
  • Drive revenue growth by exceeding KPIs for license optimisation, upselling, cross-selling, and customer retention within the Corporate segment. Proactively identify and capitalise on revenue-generating opportunities.
  • Collect, analyse, and interpret complex datasets related to software licenses and compliance.
  • Prepare comprehensive reports detailing license compliance findings and recommendations.
  • Present findings and recommendations to senior stakeholders within a customer's organisation, including C-level audiences.
  • Advise on licensing optimisation, deployment efficiency, and alignment with the client's policies.
  • Build and maintain strong relationships with customers and internal client stakeholders.
  • Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery.
  • Proactively identify compliance risks and support customers in resolving them through actionable insights.
  • Stay up to date on licensing trends, compliance standards, and policy updates.
  • Contribute to the continuous improvement of licensing processes and services.
  • Manage multiple complex projects successfully, prioritising tasks to deliver optimal results
IR35As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies ('PSCs'). All Associates must contract under PAYE arrangements through a Deloitte approved 'Employment Company' (aka 'umbrella company.')

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