Account Co-Ordinator Hybrid Remote, London, England

• Are you passionate about clients and their business, leading teams to create unrivalled work that grows our client's business and builds long term relationships with them?

• Wavemaker UK is looking for an ambitious Account Co-Ordinator to support our Client Leadership Community - the voice of our clients in the agency. You'll work alongside the Client Lead on the account to ensure our clients have the best agency experience during their time with Wavemaker.

• We're looking for someone who can inspire teams to deliver consistent and accurate work across 5 marketplaces and help define ways of working across the agency and account that deliver the best client experiences and in turn grow our relationships with existing and potential new clients.

• You will understand all the elements of a client's business and how we can support their growth.
• You will ensure teams collaborate and always champion unrivalled work for our clients.
• You will have a strong commercial understanding and ensure all financial interactions with the client (PO's etc.) are smooth and accurate.
• Be responsible for the delivery of multi-market projects across the Audible business - from client-led projects in areas such as budget management, cross-market channel selection and the QBR, to Global Account tasks such as Multi-Market Value Tracking, Global QBR input and ways of working.
• Be responsible for day-to-day management of multiple projects and competent in managing the six aspects of a project, i.e., scope, schedule, finance, risk, quality, and resources.
• Build ongoing commitment from stakeholders and bring people together to achieve specified outcomes.
• These tasks typically include.

• Planning what work needs to be done, when and who's going to do it for a given task be that Global or Client.
• Ensuring sure the work is done to the right standard.
• Motivating the team of people involved in the project.
• Co-ordinating work done by different people.
• Making sure the deliverable is delivered on time.
• Dealing with changes to the project as and when necessary.
• Making sure the project delivers the expected outcomes and benefits.

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

• You will understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client's business, or category, operates.

• Applies focused questioning and research to understand the problem and wider impact.
• You will have an ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.

• Demonstrates knowledge of the agencies (or clients) organization structure and people, client relationships, business strategy, industry, and challenges.
• Cultivates, nurtures and grow relationships with key clients, stakeholders, and decision makers internally, externally, and virtually.

• Can lead dialogues between and with specialists, planning, and clients; explains things clearly, challenges ideas effectively and argues in favor of operational processes; determines and utilizes the appropriate communication channels; and employs active listening.

• Adapts to rapidly changing events and environments whilst accurately judging priorities and keeping track of details.
• Balances several projects and tasks simultaneously with minimal error and without losing track of important details or deliverables.

• Uses a variety of skills to create discussion, reach an agreement and create outcomes, affecting the action, behaviours, and opinions of others.

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