Laboratory Customer Service Advisor

Ritz Recruitment

  • Central London
  • Permanent
  • Full-time
  • 14 days ago
  • Apply easily
Laboratory Service AdvisorAn exciting opportunity has become available for a proactive and enthusiastic Laboratory Service Advisor to join a leading medical organisation in central London. This is a full-time hybrid position (40 hours per week) on a rotating shift schedule.Ideal Candidate Profile:We’re looking for someone who has:
  • A degree in Biomedical Science, Biology, or another medical-related field (or equivalent experience)
  • 6–12 months of call centre experience, ideally within a medical or healthcare environment
  • Proven experience within customer service
  • Excellent communication skills — both verbal and written
  • A professional, empathetic, and customer-focused approach
Experience within the medical industry is desirable but not essential.Key Responsibilities:
  • Providing frontline customer service to clients, doctors, and patients
  • Communicating lab test results and processes (confidentiality is vital)
  • Handling general enquiries and explaining diagnostic procedures
  • Arranging couriers and managing supplies requests
Working Hours & Shifts:
  • Monday to Friday: Between 07:00 – 23:00
  • Rotating shifts such as 8am–5pm, 9am–6pm, 10am–7pm, 11am–8pm, or 2pm–11pm
Weekend & Bank Holiday Coverage (Remote):
  • Saturdays: 07:00 – 23:00
  • Sundays: 09:00 – 18:00
  • Bank Holidays: 09:00 – 17:30
➡️ Weekend and Bank Holiday shifts are remote and paid as overtime⚠️ Please ensure you can fully commit to these shift patterns before applying.You’ll Need to Be:
  • Friendly, articulate, and confident
  • A strong team player
  • Able to handle calls with professionalism, empathy and accuracy
What’s in it for You:
  • Salary up to £28,808
  • 23 days annual leave
  • Company pension
  • Life assurance
  • Interest-free season ticket loan
  • Hybrid work model
  • Supportive, collaborative working environment

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