Allied Services Administrator

Spire Healthcare

  • Liverpool
  • £23,907 per year
  • Permanent
  • Full-time
  • 6 days ago
Job Description:Allied Services Administrator | Liverpool | Imaging | Radiology | Physiology | Private Hospital | Full-time | Permananent | 37.5 hours per week | £23,907 per annumSpire Liverpool Hospital is currently looking for an experienced Administrator to join their Allied Services team on a full-time and permanent basis.Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the North West of England. With a full multidisciplinary medical team, we're specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we're committed to looking after you and your health.Contract type: PermanentWorking hours: Combination of shifts between 07.45 - 20.30. Occasional Satrudays wll be required.As Allied Services Administrator, you will be responsible for the provision and maintenance of an efficient patient administration service within the Allied Services department. You will provide information to patients, consultants, and other relevant departments in a timely and courteous manner.Duties and responsibilities (not limited):
  • Provide a professional reception service to patients attending appointments in Imaging or Physiotherapy.
  • Answering telephone queries in a professional and friendly manner
  • Provide and maintain an efficient bookings system for patients attending Imaging and physiotherapy using SAP and RIS (computer software)
  • Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives.
  • Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
  • Maintain departmental electronic and manual filing systems accurately
  • Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
  • Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
Who we're looking for:
  • Good standard of secondary education with demonstrable literacy and numeracy skills
  • Excellent interpersonal and communication skills
  • Ability to build and maintain effective working relationships, both internally and externally
  • Strong focus on delivering and meeting customer expectations
  • Confident telephone manner with the ability to communicate with a wide range of customers at all levels
  • The ability to work effectively as part of a team
BenefitsWe offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Private medical insurance
  • Life assurance
  • Free Car park
  • Free DBS
  • Free Uniform
We commit to our employee's well-being through work life balance, on-going development, support and reward.Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.For us, it's more than just treating patients; it's about looking after people.Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Spire Healthcare