Customer Success Advisor

Chisholm Hunter

  • Glasgow
  • £12.21 per hour
  • Permanent
  • Full-time
  • 1 month ago
Voted one of Sunday Times Best Places to Work 2025!Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success, enthusiastic, and shares our values of: Honesty, Excellence, Accountability, Respect and Teamwork.Starting Salary: £12.21 per hour (flexible with industry experience)Location: Glasgow City1 x Full time: 40 hours1 x Part time - 24 hoursFixed term - Maternity cover (6 months) - with possibility for permanent position, pending performance and company growthAs a Customer Success Advisor you will be responsible for providing 'cut above' customer support via various channels of communication including telephone, email and live chat.Key Responsibilities include:
  • Processing customer orders in a timely and efficient manner and ensure accurate dispatch log
  • Respond promptly to customer inquiries and provide advice and support in line with our luxury standards
  • Build and maintain strong working relationships with our branches and wider teams
  • Package and post high value web orders and special orders securely and in line with company policy
  • Provide confident aftercare support including managing exchanges and returns, escalating more complex cases to senior team
  • Enhance sales performance by responding to sales queries and upselling, depending on customer needs
  • Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales
Qualifications & Experience:
  • Previous high end retail experience would be advantageous, preferably in luxury goods or jewellery.
  • Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
  • Excellent interpersonal skills with the ability to engage and connect with clients.
  • Strong sales acumen and a track record of meeting or exceeding targets.
  • High attention to detail and accuracy
Benefits:
  • Excellent career development opportunities and a clear development path
  • Accredited industry training and qualifications (fully-funded)
  • 29 days holiday per year
  • Company life assurance of three times your salary for all colleagues
  • Generous staff discounts

Chisholm Hunter