Business Operations Order Management Specialist (Debt)

Bosch

  • England
  • Permanent
  • Full-time
  • 13 days ago
Company DescriptionDo you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve the lives of people across the world.Welcome to Bosch.The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide - 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.Additional information:On offer is a competitive salary and pension contributions. With a great package of benefits including annual bonus, a health cash plan, life assurance and other discounted benefits.We will also provide many opportunities for personal and professional development.Job DescriptionAs a key member of the 2nd level Business Operations Order Management team, you will support the 1st level team based in our customer contact centre. Your focus will be on implementing process improvements and delivering measurable results in the area of aged debt, contributing to a significant improvement in Free Cash Flow and driving excellence in our Bill-to-Cash processes.Key Responsibilities:
  • Create training material and conduct regular training sessions for the 1st and 2nd level teams.
  • Investigate and effect changes using own initiative in resolving aged debt issues with a specialized approach.
  • Proactively review and convince external partners of new implementation of process improvements to enhance Free Cash Flow.
  • Provide support and resolve escalated logistical claims.
  • Correct EDI invoices as needed.
  • Review and release all returns and credits using the Approval Framework, ensuring compliance with Central Directives.
  • Coordinate and support monthly meetings with the wider Power Tool team.
  • Present results in meetings and workshops to the broader Power Tool team.
  • Support Foreign Trade activities.
  • Foster networking and share best practices for process improvement.
  • Ensure that automated solutions are considered and utilised as the primary option for operational tasks and shared with other areas of Bosch for efficiency.
QualificationsWhat Sets You Apart:
  • Strong numerical and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Proven experience in handling invoice queries.
  • High attention to detail and a methodical approach to tasks.
  • Flexibility and adaptability in dynamic work environments.
  • Proficiency in SAP and Excel.
  • Effective problem-solving capabilities.
  • Ability to work independently while collaborating effectively within a team.
  • Resilience under pressure and a customer-focused mindset.
  • Self-motivation and a proactive attitude.
Additional InformationDeadline for Applications: 5th September 2025Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
  • 37.5 hrs a week
  • Role is officed based at our head office situated in Denham near Uxbridge
  • Hybrid working is available with up to 2 days a week being available for home office
  • Flexible benefits and services, childcare offers, medical services, employee discounts, various sports and health opportunities, on-site parking, catering facilities, access to local public transport, room for creativity, urban infrastructures, rural surroundings

Bosch