Associate Service Analyst

Costa Coffee

  • Marylebone, Central London
  • Permanent
  • Full-time
  • 8 days ago
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.And as an Associate Service Analyst there’s never been a better time to join. This role supports operational business needs through the end to end coordination of technology changes for store menu campaigns. This includes structured change management, testing, and governance, while actively contributing to service improvement and risk mitigation.So, why Costa?We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
  • Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
  • A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
  • The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
  • 50% discount in all Costa-owned stores, and 25% off in other participating stores
  • Private medical cover thanks to our Private Healthcare scheme
  • And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.What you’ll doBeing an Associate Service Analyst is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:
  • complete periodic end to end reviews of the menu campaign process with business colleagues, technology partners and Group Technology Digital & Data (GTDD) representatives to improve campaign rigour and control and drive systemic improvements in the efficiency of the process.
  • manage the technology partner engagements in support of menu campaigns with our third-party EPOS provider, ensuring contractual lead times are met and campaigns are launched successfully.
  • support Costa Supply Chain business unit by assisting in delivery cycle and order flow adjustments in response to trading patterns or operational disruptions.
  • support monthly estate stocktakes in collaboration with Stock Operations and answering EPOS related business questions.
  • support audit and compliance activities through the extraction and analysis of store and product data.
Who you areIt’s your unique ingredients we’re interested in:
  • ITIL Qualified
  • An understanding of retail business
  • Problem management – able to analyse data and identify resolution opportunities
  • Experience using EPOS data for sales reporting, stock management, and/or forecasting
  • High attention to detail and analytical thinking and problem solving
  • Able to plan and organise complex, varied workloads to meet campaign deadlines
Location – Loudwater or London– Hybrid

Costa Coffee