Customer Service

• Ensure all client interactions are logged and followed up appropriately.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain accurate and up-to-date customer records.
• Provide guidance to clients regarding property-related processes.
• Identify and escalate issues requiring further attention to the appropriate department.
• Contribute to improving customer service procedures and standards.
• Deliver a high standard of service, ensuring client satisfaction.

• Previous experience in a customer-focused role, preferably within the property industry.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer relationship management tools or similar systems.
• Excellent verbal and written communication skills.
• A proactive attitude with the ability to work independently and as part of a team.
• A commitment to providing outstanding customer experiences.

• A permanent position within the property sector, offering stability and growth opportunities.
• Work in a supportive and professional environment in West Malling.
• Opportunities to enhance your skills and progress in your career.

Michael Page