Secretarial/Administration

NHS

  • Billingham, County Durham
  • Permanent
  • Full-time
  • 7 hours ago
We have an exciting opportunity for a practice secretary / administrator to join our friendly well established team.The successful candidate will need to provide a high level of Reception/Customer Service to our patients as well as supporting the secretarial team. We will expect them to enjoy working in a general practice environment and be prepared to go the extra mile.The role of medical receptionist is very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.The successful Candidate must be computer literate and have a flexible approach to working.Experience of working in a busy office environment would be an advantageMain duties of the jobThe successful candidate will be required to provide effective and efficient secretarial and administrative services for the practice in a professional and courteous manner.As well as being able to provide an efficient copy typing and word processing service for GPs and health professionals, including the typing of letters, reports, patient referrals, minutes, memorandums in an accurate and quality manner.Please refer to the full job description.Previous general practice experience would be an advantage.About usWe are well established team offering services for over 4000 patients. We are a small practice whose core values are to support patient satisfaction and offer good quality care.DetailsDate posted04 September 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-timeReference numberA0553-25-0000Job locationsQueenswayBillinghamClevelandTS23 2LAJob descriptionJob responsibilitiesTo provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patientsAttention to detail is essential as the role of the Practice Secretary is to type all of the referral letters, reports, general letters for patients as well as dealing with appropriate queries. Job descriptionJob responsibilitiesTo provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patientsAttention to detail is essential as the role of the Practice Secretary is to type all of the referral letters, reports, general letters for patients as well as dealing with appropriate queries.Person SpecificationQualificationsEssential
  • Experience of working in a busy office environment
  • - Reception experience
  • - Experience in a customer services organisation
  • - Experience in providing secretarial support
Desirable
  • Experience of working within general practice.
  • Knowledge of Systmone Clinical System
Person SpecificationQualificationsEssential
  • Experience of working in a busy office environment
  • - Reception experience
  • - Experience in a customer services organisation
  • - Experience in providing secretarial support
Desirable
  • Experience of working within general practice.
  • Knowledge of Systmone Clinical System

NHS