4-month fixed term contractHours: 37 hours per weekOther benefits:A defined contributions pension schemeLife assuranceEmployee Assistance ProgrammePrivate medical insuranceEmployee discount scheme28 days annual leave each year, with an option to increase this in certain circumstances.Due to continued development this is an exciting time to become part of the Hundred Houses Society team and contribute to their future improvement plans.Hundred Houses Society exists to provide great value, low-cost homes for the people of Greater Cambridge and constantly strives to deliver better customer service. As well as focusing on delivering more new build homes, they are continually investing and modernising customer’s’ homes. The society has an extensive history, of nearly 100 years, and is a society based on strong ethics.The role’s overall purpose is to lead the team and the delivery of the housing management service for current and future tenants, leaseholders and the local communities.Responsibilities include:Delivering a high quality compliant housing and estate management serviceProviding leadership to the Housing teams utilising coaching approaches to support and embed the values driven culture throughout the Housing teamDeveloping and maintaining relationships with customers and key stakeholdersEnsure the team provides support to vulnerable tenants and responds to feedbackDeveloping and building upon initiatives to deliver business improvementPromote a customer and performance based cultureDrive sustained performance and assume accountability for all areas of the housing team.Experience and skills required:Technical knowledge and understanding of housing management functions ideally gained with a social housing providerKnowledge of a range of social housing tenures, rents and service chargesAwareness of housing related legislationAbility to build strong working relationships with external stakeholders and partnersCollaborative and inclusive leadership skillsUnderstand and relate to Hundred Houses core valuesStrong technology related skills with expertise in utilising technology to deliver service improvement.An ability to think strategically and solve complex problemsLevel 4 certificate or level 5 diploma in housing or a foundation degree CIH or equivalent is essential.Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.We encourage you to apply early as we may close the vacancy if we receive sufficient applicants that meet the essential skills and experience.To apply for this position please submit your CV and supporting statement / covering letter, evidencing your skills and experience to match the job description.INDHIGHHundred Houses Society is a not for profit housing association founded in 1933. Hundred Houses Society obtained charitable status in 1942 and is now registered with the Financial Conduct Authority as a Cooperative and Community Benefits Society. As a registered housing provider, Hundred Houses Society is regulated by the Regulator for Social Housing.51 Scotland Road, Cambridge, CB4 1QW, England Tel: Email: