GP Practice Administrator/Typist

NHS

  • Swindon
  • £12.50 per hour
  • Permanent
  • Part-time
  • 5 days ago
We are seeking two part-time GP Practice Administrators/Typists to join our friendly administrative teamat our established GP Practice.Due to the retirement of a longstanding team member, we are reviewing and modernising this post to reflect the evolving needs of the practice. The role combines essential administrative and typing duties with a strong emphasis on managing GP referrals, liaising with patients and secondary care, and supporting clinical colleagues with accurate, timely documentation.This is a key position within the admin team, suited to individuals who are organised, attentive to detail, and confident in working with digital systems and patient information in a busy environment.This is an excellent opportunity to be part of a well-established, supportive team working in a progressive and digitally enabled GP environment.We are advertising for two part-time positions:Position 1:Monday: Day offTuesday Friday: 08:00 12:30Position 2:Monday Thursday: 12:30 17:00Friday: Day offMain duties of the jobWe are seeking two part-time GP Practice Administrators/Typists to support our clinical team with a range of important administrative duties.The role involves managing GP referrals through the NHS e-Referral Service (ERS) and TPP SystmOne, preparing and formatting medical documentation such as reports and letters, monitoring and handling referral rejections, liaising with hospital secretaries/booking clerks as needed, and occasionally assisting patients with referral related enqurieis.You will also assist with Electronic Data Interchange (EDI) administration, including tasks relating to new patient registrations and deductions for departing patients.This is a key role within our admin team, suited to someone who is organised, reliable, IT-confident, possesses good English/Literacy skills and is comfortable working both independently and alongside others. Previous experience in a healthcare or GP setting is helpful but not essential, as full training will be provided.About usWe are an established GP surgery in West Swindon serving a list of over 10,200 registered patients. Our team includes 7 permanent GPs, an experienced nursing team, a dedicated reception team, two managers, and a well-organised administrative team, which the successful candidates will join.We are committed to delivering high-quality patient care, reflected in our strong QOF achievements and a Good rating from our most recent CQC inspection. While we embrace modern technologysuch as AI tools for appointment scheduling and minute-takingwe remain grounded in traditional values of professionalism, reliability, and personalised care. Our team works operates much like a family, working together and supporting one another, creating a welcoming and positive working environment.DetailsDate posted29 August 2025Pay schemeOtherSalary£12.50 an hourContractPermanentWorking patternPart-timeReference numberA3520-25-0008Job locationsAshington WaySwindonWiltshireSN25 4XFJob descriptionJob responsibilitiesTo provide high-quality administrative and clerical support to the GPs and wider practice team, with a specific focus on referral management, document preparation, patient queries, and liaison with secondary care services. Key Duties and Responsibilities:Manage all types of GP referrals (routine, urgent, and fast-track) via the e-Referral Service (ERS) formerly known as Choose and Book (C&B) ensuring referrals are accurate, timely, and categorised correctly.Create, format, and finalise various medical reports based on GP-written tasks. While these are not dictated in the traditional sense, the information is provided in draft form and must be transcribed onto professional, headed templates and formatted appropriately.Handle referral rejections from ERS, resolve issues and reprocess when needed.Communicate with hospital secretaries and booking clerks to chase appointments, clarify referrals, and resolve external queries.Deal with patient queries related to referrals with empathy and professionalism.Manage Electronic Data Interchange (EDI) tasks, including registering new patients, processing departing patients, and maintaining data quality within the clinical system.Participate in team meetings, administrative updates, and support wider practice admin when required. Systems Used (Training Provided if Needed):NHS e-Referral Service (ERS)TPP SystmOneMicrosoft Office (particularly Word and Outlook) Job descriptionJob responsibilitiesTo provide high-quality administrative and clerical support to the GPs and wider practice team, with a specific focus on referral management, document preparation, patient queries, and liaison with secondary care services. Key Duties and Responsibilities:Manage all types of GP referrals (routine, urgent, and fast-track) via the e-Referral Service (ERS) formerly known as Choose and Book (C&B) ensuring referrals are accurate, timely, and categorised correctly.Create, format, and finalise various medical reports based on GP-written tasks. While these are not dictated in the traditional sense, the information is provided in draft form and must be transcribed onto professional, headed templates and formatted appropriately.Handle referral rejections from ERS, resolve issues and reprocess when needed.Communicate with hospital secretaries and booking clerks to chase appointments, clarify referrals, and resolve external queries.Deal with patient queries related to referrals with empathy and professionalism.Manage Electronic Data Interchange (EDI) tasks, including registering new patients, processing departing patients, and maintaining data quality within the clinical system.Participate in team meetings, administrative updates, and support wider practice admin when required. Systems Used (Training Provided if Needed):NHS e-Referral Service (ERS)TPP SystmOneMicrosoft Office (particularly Word and Outlook)Person SpecificationExperienceEssential
  • The successful candidate will have experience in administrative or clerical roles, with strong attention to detail and accuracy. Good written and verbal communication skills are essential, along with competence in Microsoft Office applications, particularly Word and Outlook. They must be able to work independently as well as part of a team, demonstrating reliability, organisation, and effective workload management. A solid understanding of patient confidentiality and data protection is r
Desirable
  • Experience working within a GP practice or NHS setting is highly desirable, along with familiarity with NHS referral systems such as the e-Referral Service (ERS) or Choose and Book. Previous experience managing medical reports or documentation and knowledge of clinical systems like TPP SystmOne would be advantageous. Additionally, experience with Electronic Data Interchange (EDI) processes and liaising with secondary care services is beneficial.
Person SpecificationExperienceEssential
  • The successful candidate will have experience in administrative or clerical roles, with strong attention to detail and accuracy. Good written and verbal communication skills are essential, along with competence in Microsoft Office applications, particularly Word and Outlook. They must be able to work independently as well as part of a team, demonstrating reliability, organisation, and effective workload management. A solid understanding of patient confidentiality and data protection is r
Desirable
  • Experience working within a GP practice or NHS setting is highly desirable, along with familiarity with NHS referral systems such as the e-Referral Service (ERS) or Choose and Book. Previous experience managing medical reports or documentation and knowledge of clinical systems like TPP SystmOne would be advantageous. Additionally, experience with Electronic Data Interchange (EDI) processes and liaising with secondary care services is beneficial.

NHS