First Line Manager

• Attain/Exceed Service Level Agreement targets/KPI’s
• Implement, drive operational process improvement seeking/providing solutions to issues
• Plan resource requirements effectively for short term and long-term periods
• Manage any increase in Cost Per Unit (CPU) reacting quickly and applying corrective measures if needed
• Manage recruitment of additional staff required, inducting them effectively into the business, managing their performance throughout the probation period
• Manage the performance of team and individuals in all areas, including training and development and achievement of the level of standards required of their post.
• Manage any conduct, performance, absence issues using the correct procedure seeking support and guidance as necessary.
• Manage all aspects of H&S ensuring all staff members comply with the H&S policy and standards developing a culture of safety first.
• Use effective communication skills/styles and methods ensuring all staffed are knowledgeable of the business, understand company vision, strategy and their role within that.

• Manage all aspects of a team.
• Proven experience of operational process improvement skills.
• Effective planning of resource requirements.
• Has a positive can Do attitude.
• Proven experience of Performance Management at team & individual level.
• Knowledge of/proven experience of the use of effective communication skills, including different styles and methods to ensure all staff are well informed motivated and perform to high standards.
• Proven experience of managing staff in line with performance, disciplinary and absence policies.

Thorn Baker Group