Operations Manager
Balfour Beatty
- Nottingham
- Permanent
- Full-time
- To coordinate all aspects of Route Delivery including staff, customer and OTP issues to ensure successful completion of works within specified routes.
- Responsible for the day to day management of a team of OTP driver/ operators.
- Responsible and accountable for safe Route delivery in accordance with customer requirements
- Responsible for ensuring all plant within the designated route is kept to high standards
- Act as a liaison for on site customers
- Ensure that all members of the on track machine crew are fit for duty when booking on
- Working closely with the Engineering team to ensure all plant is maintained to exceptional standards
- Lead, mentor and coach all members of your team to ensure that they are achieving and maintaining performance KPI's set out by yourself in line with business and area targets
- Communicate on a weekly basis with machine crews to ensure all safety, performance and operational issues are briefed and understood
- Engage employees and promote a positive, safe work environment
- Manage all HR issues within your area to include attendance and disciplinary issues
- Working with the planning function to ensure that you are maximising area driver resources in line with customer and budgetary requirements
- Manage the recruitment and implementation of training plans for new staff
- Working with the training function to ensure all staff has up to date competence
- Expert in Accident/incident investigation and management
- Report writing and follow up
- Ensure that all staff are compliant and aware of their health and safety responsibilities within the work place
- Working closely with the Business Unit Manager to implement and develop customer service improvement plans within your area
- Working with the Planning Team and Business Unit Manager to ensure area financial targets are achieved
- Ensuring all staff receive monthly business and safety briefs in line with company process
- Managing workload to an auditable standard
- Take informed but decisive action to resolve risks and issues that jeopardise our ability to meet our clients requirements
- Working with the Business Unit Manager to implement robust plans to control and reduce cost where necessary
- A strong understanding of railway practices
- Demonstrable management experience within rail or similar industry
- Strong communication and interpersonal skills
- Have experience of working closely within a unionised environment
- Experience with conflict management
- Be able to work well within a pressurised environment
- Computer literate
- Hold a full UK driving licence
- Excellent analytical and report writing skills
- Have a good awareness of railway health and safety requirements, particularly as they relate to train operations
- Experience of managing Train Drivers (management of route cards, competence and driver standards)
- Project management experience