
Business Change (Readiness) Manager
- London
- Permanent
- Full-time
- Design, own and manage wider business change plans (as part of the overall project plans), ensuring activities and deliverables meet the desired objectives and schedules for each project or changing process
- Develop and maintain a suite of artefacts to support business change for use by the wider business such as: impact assessment, risk mitigation plans, stakeholder engagement, communications, readiness assessments, training, go live activities and post go live continuous improvement
- Use our existing reporting tools to baseline and track the success of business readiness activities for each programme, project or process change, ensuring feedback is used to drive improvement for ongoing business readiness activities
- Provide ongoing advice and support to the business on how to best navigate people change
- Build strong relationships with senior business, project and PMO stakeholders
- Determine whether business change desired outcomes were achieved through readiness and adoption assessments, ensuring lessons are learned and approaches continually improved (with feedback provided to Ops PMO and key stakeholders).
- Proven experience and expertise of Business Change, preferably gained within professional services.
- Experience orchestrating change impact assessments, business change activities, benefit realisation, stakeholder engagement, training and communication plans
- Demonstrable experience related to business change on large scale projects or programmes where a change management approach has been designed, implemented and monitored throughout the lifecycle of the change in place
- Experience in training strategy, planning, design, creation and delivery, and knowledge of training methodologies, techniques and approaches for business learning.