Security Cleared Deskside Support Engineer II
Manpower
- Edinburgh
- £190-194 per day
- Temporary
- Full-time
- Responsible for maintaining and promoting highest level of service to the client
- Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
- Responsible for Incident ticket handling, escalation, and problem diagnosis
- Desktop / Laptop / VDI - build, configuration, and deployment to end users
- Assist with software installation / deployment
- Assist with Smarthphone deployments
- Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smarthpone support
- Assisting with customer projects
- Create and update procedural documentation
- Basic telephony support and cable patching
- Provide second line operational support across a variety of platforms.
- Initial investigation and reporting of network failures.
- Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
- Knowledge of Microsoft Office 2010 onwards
- Working knowledge of Active Directory - Users and Computers
- Have an understanding of DNS, DHCP
- Working knowledge of Cisco AnyConnect VPN
- RSA Secure Login administration
- Proven and demonstrable software and hardware troubleshooting skills
- Knowledge of Microsoft SCCM and OS / Application deployment
- Good written communication: concise and accurate call logging, documentation, and email correspondence
- Able to work well as part of a team or independently
- ITIL Version 3/4 Foundation
- CompTia A+ Certification
- Microsoft Windows 7/10 training and certification