MCQUEEN Store Operations Associate

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

• Follow the company policies, procedures and guidelines and ensure the store compliance
• Carries out regular instore checks and audits to ensure store teams are following set policies and procedures
• Supports the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines
• Liaises with external parties to ensure required permits or documentation are in order
• Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures are in place and followed
• Supports the setup of in store events to ensure successful execution

• Manages cleaning companies used for store
• Support the manager with the management of contractors in store, ensuring a thorough job is completed
• Acts on store emergencies to ensure repairs and service are executed in a timely manner
• Liaises with Loss Prevention and Security on store issues where necessary
• Acts as first point of contact for all store operational issues, escalating to Store Operations Manager or Store Manager where needed
• Responsible for supporting to see through the after sales process and ensuring store team and clients are updated
• Ensures that staff uniforms are ordered and distributed in a timely manner
• Ensures back of house standards are maintained to enable the best client experience
• Ensure that Client Advisers are regularly trained and aware of BOH organization and the importance of stock care

• Prepares for and plans out the inventory checks across all stores
• Supports stores with inventory checks and reconciliations
• Supports stores leading into preparation for sale and the transfer out of sale
• Responsible for managing in store damaged stock
• Monitors and follows up on negative-on-hand and outstanding consignments
• Co-ordinates and monitors the various cycle counts as per the company guidelines and policies
• Provides training and guidance to the store teams to minimise stock loss and damages
• Manage the flow of OMNI orders making sure to guarantee the required service levels.
• Manage correct flow of adjustments
• Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
• Responsible for achieving Operation KPI’s and be client minded to support the overall store performance
• Monitor in-transit and when needed liaise with relevant departments.

• Manage and organize packaging and stationary physically and on the IT system.
• Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place

• Consistently provide highest level of professionalism in all behaviours including communication and team work in line with the House Code of Behaviours
• Work well in a team and actively support and assist your colleagues.
• Provide high quality relevant feedback to the managers
• Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.

• You will be able to demonstrate the desired Alexander McQueen behaviours
• Previous experience of retail operations and helping a retail business operate efficiently
• Ability to be flexible with regular travel and occasional weekend or evening shifts
• Highly organized and have strong attention to detail
• Highly motivated and able to work independently or as part of a team
• Successful performance record and a demonstrated ability to deliver retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• The ability, drive and desire to deliver outstanding results
• Sound analytical and organisational skills
• Fluent in English, other languages a plus

Alexander McQueen